Regulation on Electronic Commerce Intermediary Service Providers and Electronic Commerce Service Providers of Türkiye ("Regulation") sets out the scope of unlawful content and unfair commercial practices, complaint application procedure of infringement of intellectual and industrial property rights, minimum elements of the intermediary agreement, establishment of an internal operating facility, data usage and sharing rules, regulatory compliance report and obligations regarding payment services.
As per Regulation, we are obliged to provide you with a Transaction Guide (İşlem Rehberi) with the following content:
KAMKNIVES.COM TRANSACTION GUIDE
- Selecting the products and adding to the Cart
At this web site, http://kamknives.com/ (“Web Site”), you can conduct searches by entering key words to find the products you are looking for or have a look at the product selections as you browse from the main category to the sub categories on the main menu. After selecting the color and size on the product page, click on “Add to Cart” to add the product you choose to your shopping bag.
Later, you can view your basket by clicking on “Cart” logo at the right top of the page. You can remove or edit the items in your Cart. You can see the VAT inclusive prices of all items in your basket.
- Buying (Entry of Payment and Delivery Information)
To continue to the payment stage, click on “Checkout” after selecting and placing the products you will be buying in your cart. Enter the address or select a registered address to which you would like your order and invoice to be sent. For your invoice to be issued accurately and to avoid encountering any problems in delivery, make sure that the delivery and invoice information are complete. Before completing your order, you can check the Order Form and click Return to correct any errors.
On Payment and Confirmation Pages you can see the VAT excluded Price of the product, the VAT and the total amount payable. You can also review all the products included in your order, as well as the invoice and delivery addresses, and if you feel the need, you can go back to the previous steps to make changes or change your mind about buying anything.
Choose the method of payment you prefer. After approving the preliminary information form and Arm’s Length Sales Contract, click on “Confirm Order”.
Upon entering your payment information correctly, a page showing that your order has been received will appear. This page contains your order number. Information regarding your order is sent to your e-mail address in the same manner.
Before placing the order, the Customer can view a summary form of the order information in order to identify and correct data entry errors in a clear and understandable manner and can return to the previous pages to correct any erroneous information.
- Delivery Information
After the payment is received by the Website, the store dispatches the product within the supply time indicated and enters the courier information in the system. The tracking information is sent to your e-mail address.
Later on, you will be able to track your product through the internet site of the courier company via the provided Tracking No.
- Retention of Contracts
Making a purchase on the site means that you accept the terms of service at https://kamknives.com/policies/terms-of-service, which will be stored for three years in the systems of www.kamknives.com.
Our store's hosting is facilitated by Shopify, the e-commerce platform enabling the sale of our products and services. Shopify employs data storage, databases, and its general application to securely house your information. To bolster security, your data resides on a safeguarded server protected by a firewall.
Opting for a direct payment gateway prompts Shopify to store your credit card data.
Encryption in accordance with the Payment Card Industry Data Security Standard (PCI-DSS) is applied to safeguard this information during transactions. Your purchase transaction data is retained solely for the necessary duration, being promptly deleted upon transaction completion.
All direct payment gateways integrated into our store conform to the standards outlined by PCI-DSS. PCI-DSS oversight is managed by the PCI Security Standards Council, a collaborative effort involving major brands such as Visa, MasterCard, American Express, and Discover. This adherence to PCI-DSS requirements is instrumental in ensuring the secure handling of credit card information by both our store and its service providers.
- Dispute Resolution Mechanisms
If a dispute arises due to a consumer complaint, the customer has the right to apply to their local consumer protection rules and mechanisms.